Match the profile
Align legal name, date of birth and address with current, uncropped documents before the first withdrawal.
Use the account uploader
Prefer the authenticated upload route and ask exactly which fields may be redacted.
Fix the stated defect
Correct expiry, glare, cropped edges or an ownership mismatch rather than repeatedly sending the same file.
Related decision guides
Frequently asked
Can KYC pause a withdrawal?
Yes, while required evidence is reviewed.
Should documents go through social media?
No.
Does verification require an extra deposit?
No. Never pay to release a payout.
Continue with the current terms open
Verify the route, keep transaction evidence and set a hard budget first.
Continue on the Verified Route